Support

Help for hospitals on Carexa OS.

We are here 24 hours a day, 7 days a week. Chat with our support team, email us, or check live system status. Tell us your hospital and what is happening, and we will take it from there.

Chat with support

The fastest way to reach us, 24×7. Your conversation goes straight to the support team, and you can leave and come back to it.

Open support chat

Email support

Best for detailed problems, screenshots and anything that needs a written record.

support@carexaos.com

System status

Is something down? See the live status of Carexa OS services, checked every minute.

status.carexaos.com

Help centre

Answers to common questions on sign-in, ABDM, plans, migration and your data, any time.

help.carexaos.com

Get a faster answer

Tell us these five things.

With these, we can usually find the problem without a back-and-forth.

01
Your hospital and your name
So we can find the right account and reply to the right person.
02
The module
Front desk, OPD, IPD, billing, pharmacy, lab, ABDM or another area.
03
What you did, and what you expected
The steps you took, what happened, and what should have happened.
04
When it started
A rough time helps us look at the right logs. A screenshot helps even more.
05
Whether it affects patient care
If it does, say so in your first line so we can treat it first. Please do not send patient details by chat or email; describe the problem without them.